NBN

[ElwoodBlues1]

We're in the process of moving to a new home and I had the misfortune to try to explain the situation to a young person from a Telstra call centre.  It was painful having to repeat everything and asking the young person to repeat everything.

Finally, it got to the point where the call centre person was out of her depth and had to transfer me to a technician ... and an Aussie at that.  She got everything sorted and is going to call me back next week to finalise arrangements!

We will get the NBN in August but I'm not sure what type of connection we will have.  My daughter had the NBN connected a couple of months back and there is no discernible difference in performance 

I find the Telstra live chat better, when we moved recently we were assigned a moving manager who handled all the phone/internet etc, all worked a treat when we connected our gateway, actually went from ultimate cable to ADLS2 and got better speeds :o
On the NBN subject, mate at work has it and said it started off with great speeds etc but has gradually got worse....dont expect Telstra's service to get any better either, they have lost their monopoly on the mobile network with TPG winning the rights to build their own network and are paying dividends in excess of their profits and their revenue has fallen....that means cutting costs and service.
Wouldnt be signing up with TPG for anything either, paid double overs for that right to build their own network which means they will be cutting costs too as they dont have the money to build it..
Telcos in Aus and the NBN will be a ballsup down the track IMO...

[michael]

Having just moved back to Richmond, in my new place I have am on NBN, previously i was with optus in glen Waverley, and that was Optus Cable (not adsl). In the 15 years I was with Optus the connection was pretty muck rock solid, there was a period where my modem fell over and was getting dc'd but that was resolved.

From my experience, i find very little difference regarding NBN and optus. I do play a fair bit of online gaming and there is no way i can tell the difference in the gameplay. I do also download a fair bit via torrents using a VPN, and again the speed is pretty much the same for me.

I'm on a wireless router here, my pc is around 15 months old, in the 4 months i have been on NBN (hosted by iprimus) i have had a total of 2 dc's and they were resolved within a minute. It required no technical knowledge to resolve (I am somewhat pc savvy) just a reboot of the router and i was back online. So overall i would give the NBN a thumbs up.

[Thryleon]

Guys ditch ringing telcos and go into a shop.

The service is simply better.

[LP]

Guys ditch ringing telcos and go into a shop.

The service is simply better.

I agree 100%, especially if you are not up to scratch on the technical stuff.

As mentioned we obtained FTTP about 10 months ago, for most of that time it's been great.

We noticed a bit of degradation in Ping and Bandwidth around 6~8 weeks ago. It turns out as they roll out NBN locally the exchange will reach capacity before they do a backend upgrade. Basically I think they wait to see if enough people adopt the service before they spend the money on the exchange upgrade. Once the exchange upgrade went through the NBN was back to it's previous best.

With 100/40MB we now find the streaming experience is greatly improved. Individually, many downloads and uploads are not that much better than a 25/12MB connection, but the big difference on 100/40 is that when 3 or 4 people are all streaming or downloading at the same time, you don't get the stutters. I've got say it has made services like Stan and Netflix seamless.

We cop a few NBN scammers calling, they are mostly Indian callers claiming they are from NBN or Telstra and they want you to either read them numbers off the fibre modem or talk you through a swap of ports on the modem. I let them "lead me on" to see what they were up to! I think it's like the old "Your PC has a problem scam!" Getting hold of the data they are after lets them identify your physical MAC address and once they have that they can hack your connection.

[DJC]

Guys ditch ringing telcos and go into a shop.

The service is simply better.

Absolutely!  First class customer service.  However, because of the delay in moving, I had no option but to call up.  All of the donkey work was done in the shop by an extremely helpful young bloke.

[ElwoodBlues1]

Got told to do our move online by our local Telstra shop, lucky the online service was very good unlike Auspost who mucked up the mail Redirection....different person every time we rang to sort it out and they only want to do business by email.

[DJC]

Got told to do our move online by our local Telstra shop, lucky the online service was very good unlike Auspost who mucked up the mail Redirection....different person every time we rang to sort it out and they only want to do business by email.

I got a post office box to cover the time we're between houses and the mail redirection is included.  The staff at the post office couldn't have been more helpful.

I get an email whenever anything is delivered to the PO box and anything larger than a standard envelope is kept behind the counter, not jammed in like our dear old postie used to do.

There's a lot to be said for personal service these days; folk seem to be going out of their way to be helpful.