(04-30-2017, 11:22 PM)malo link Wrote:Oh gees, don't get me started on the AFL live pass abomination. So finally decided to pull the pin & fork out last night. Tried on the PC first up for a "Live Pass"......credit card payment wouldnt' go through, despite having no problem with it all weekend at shops, bars, restaurants etc etc. Thought I'd then try the version on the App Store (which I understand is slightly different....wft?), anyway, subscribed for this & all ready to go .......and what do I see, only 2nd & 4th quarters are available of the "Full Match Replay !!!!"
what a pile of ****.
Memo to the AFL, if you are going to force people to pay for every single bit of content, you need to make sure that the content is there asap when people want to watch it.
I'll try again tonight.
as an aside......GO Blues !!!
cheers
Mal
It's rubbish, even for Telsra customers.
Whatever they did at the end of last season to lock out the SmartReplay users and re-organise the service has made things even worse.
As for Telstra, I have Telstra home lines and a couple of mobiles on Telstra yet the system keeps denying me access to the replays. It won't accept our home number or mobile numbers as valid Telstra numbers, and hardly ever works from a PC or tablet. I've been logged in via the App and via the Telstra website only for it to tell me I need a subscription!
I've complained several times but you get nowhere with the plebs, once you get high enough up the chain of command someone apologises and sorts it out! Whatever they do, gets done at their end. Further I don't know how many times I've had one of them say after they've added a charge to my phone bills, "Hang on that's not right, you're a Telstra customer you don't need a subscription it's included free, I'll reverse those charges." So Beware!
Even when I get it working it only lasts a few weeks or a month or so and I get kicked off again and have to rinse and repeat the whole support cycle.
Further, the new system of serving the game is incredibly flaky as reported, the old SmartReply systems use to operate like clockwork with the full game appearing 17hrs after the finish. I never had an issue, and could screen-share full screen to the TV.
The new App and Website gives you a small screen surrounded by a huge black border if you try to screen-share. My son described watching it was like Telstra thought screen-sharing was gluing your phone or tablet to the TV! There is a work-around available, but that shouldn't be required for a service you are effectively paying for as a Telstra customer or subscriber!
I thought perhaps it was just me, but my next-door neighbour has a full Telstra FTTP NBN broadband connection with Telstra TV and Tesltra Gateway, he spends hours trying to get games to play without stuttering or freezing. He's effectively given up on it! Twice Telstra have sent out techs to his house after he complained and they tell him there is nothing wrong with the connection or hardware, it's a server problem.
We both stream ESPN from the USA or Europe, or Youtube live-feeds like the NB vs Coburg game yesterday, almost flawlessly! We can watch streaming services like Stan or Netflix without a problem, but AFL nada!
Overall, I rate the AFL Telstra service a 1 out of 10, they're just pulling our legs, they aren't serious about it!
"Ruck, ruck, ruck, ruck ....... Ruck, ruck, ruck, ruck"