Are we "hard" enough

[madbluboy]

Hard yes.

Ruthless.  No.  In that regards we are perceived to be a bit soft, but we are not what we used to be in that regard.  Once upon a time you hit us physically and we'd fold. Now we don't fold. 

This.

We're not soft but there haven't been many premiership sides of recent seasons that are as nice as us.