G mail and outlook

[LP]

Is there something i am missing with this.

Can you not simply bookmark both sites and use them as you desire?
Or is this about getting instant notifications?

Sounds like she doesn't want or like webmail, but it's worth keeping in mind she could use one in the desktop program and the other in a browser.

Tough gig to get this sorted remotely, but now she has Win 10 it's dead easy to get her to send Capcom a Remote Assistance request by email and let Capcom help her via the interwebs.